ACCESS TO VIEW PRODUCTS

Access to view our products is restricted to existing wholesale
customers. If you are interested in setting up a business account,
please contact us. Retail customers can shop for denim products on
our retail site www.nycultures.com. 

SHOP WITH CONFIDENCE

We guarantee that all of our products are beautiful and well made.  As
most of our products are handmade, please be prepared to accept
some imperfections and variations in the product. All product
dimensions listed are approximate.

PRICES AND DISCOUNTS

Our prices are in US dollars (USD). Prices shown are wholesale list
prices.

PAYMENT METHODS

We accept Visa, MasterCard and American Express.  If you would like
to apply for net billing terms, please contact your sales rep for a credit
application.

I HAVE ENTERED AN INCORRECT ADDRESS - WHAT DO I DO NOW?

Simply reply to your order conformation email and confirm. Once you
double check if the address given is wrong, kindly notify us via email at
info@nycultures.com.

If the given address is wrong, we can change the
address to the correct one within 24 hours. No refund will be given after
the 24 hours of incorrect submission.

SHIPPING + DELIVERY

We will select the best carrier and method of shipping based on the
size and weight of the products you order. Product minimums will be in
effect on certain items.

Please allow 4-7 days production time for your order to ship out,
Average shipping times are 15-21 days based on location. Tracking
numbers will be updated 3-5 days after your order has been shipped. If
you don't have a tracking number after 7 business please email us at
email address: info@nycultures.com.

You will not be charged for any items that are not shipped.
Backordered items will only be charged once they have been
dispatched. Delivery service is to your door. Delivery does not include
unpacking or assembly.

RETURN

We offer a 100 % money back guarantee, if the product is defective or
damaged when it gets to the shipping address provided at the time of order.

We allow 30 days to send the product back to us for a full refund.  Ship
the products back at your own expense or, by using the return shipping
box received with your initial order.  You must contact the store before
any goods are returned. Goods returned without prior authorization,
and a personal code, will be refused.

Merchandise that is pre-approved to be returned must be returned in
original, undamaged condition and in its original packaging.  Applicable
brokerage or duty charges are the cost of the sender/shipper of the
goods to be returned.  

Upon approval for a return, Customer Service will issue an RMA
(Returned Merchandise Authorization) form via fax or e-mail. This RMA
form must accompany the returned merchandise and the RMA number
must be written clearly on the outside of any packages.

Returns that arrive without the appropriate RMA documentation will be
refused. In circumstances where an item is approved for return after 7
days from receipt, a restocking fee may be charged. Orders paid for by
credit card will be refunded as a credit onto the original credit card use
for payment. If any of this is unclear, please feel free to contact
customer service prior to placing your order.

DAMAGED GOODS

If an item arrives damaged, you must notify us within 48 hours of
receipt so we can work with you to arrange a return, replacement,
refund or credit. If there is obvious damage to the package upon
delivery, please note the condition of the package on the waybill or
refuse the delivery altogether.

Please contact your sales rep should you ever refuse a shipment.
Once goods are in your possession for more than 48 hours, we cannot
accept any claims for damage.

PRIVACY AND SECURITY

We are committed to respecting your privacy. We do not sell or
disclose our customer information to other sources. During a sales
transaction, your credit card information, if submitted, is never stored.

Any information we collect from you is solely for the processing of your
order. If you choose to sign up for our mailing list, on occasion we will
send you targeted marketing information or special product offers. In
every marketing email you will have the option to unsubscribe and
avoid receiving future emails from us.

 

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